Check-in/out Policy :

Check in: from 14:00;


Check out: no later than 12:00;


Early check-in & late check-out: pay extra fee and subject to room availability.


Late check-out policy :
Late check-out is subject to room availability


12:00 to 17:00 check-out: 50% room rate surcharge


After 17:00 check-out: 100% room rate surcharge




Early arrivals and late departures:

If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.


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Third and Extra Children/Person Fee:

Child under 5-year old: free of charge.


Child from 5-year old or extra Adult: surcharge $15/person/room/night.


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Guarantee:


A valid credit card will be required upon booking;


For credit card reservations, the same card(s) must be presented upon check in at the hotel

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Cancellation policy:


Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

If cancellation/amendment is made 7 days prior to your arrival date, no fee will be charged.

If cancellation/amendment is made within 7 days, including reservations made within that time, 1st night’s room rate and tax will be charged

In case of no-show, 100% room rate and tax will be charged.

Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable

The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card and Master card and 5% for American Express will be applied. Please notify us at booking@hanoiesplendorhotel.com when you receive the refunded amount.